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Woov Privacy Policy

Version 2.1 - 1st of September 2021

We are Woov. We respect your privacy and private life, but sometimes we need your personal data in order to provide you with the optimal Woov experience. In this privacy policy we explain which data we use and how we save, protect and process this data. This privacy policy applies to our mobile applications Woov and Woov Live (the "Apps"), our websites and (the "Websites"), collectively the services that we offer (the "Services"). We comply with the General Data Protection Regulation and, when implemented, with the relevant provisions under Dutch law (the "Relevant Legislation").

Personal data

To offer our Apps, Websites and Services we process data, some of which can be regarded as Personal Data. Data is considered “personal data” by the relevant legislation when it contains “information or pieces of information that could allow a person to be directly or indirectly identified”. This is a very wide definition. The European Court e.g. ruled that even dynamic IP-addresses may qualify as personal data.

Information we collect about you

Woov is a social platform that provides you with personal and relevant suggestions of people, festivals, concerts, parties and other events that you will likely be interested in. Once your personal profile is created, you can choose to share additional information with us such as your personal festival experiences and preferences regarding artists and events. These additional data will be processed by us and added to your profile. This information is used to facilitate our automated decision making processes to find people, events and promotions that are relevant to you. We collect Personal information in a variety of ways:

Information you provide

Woov is a social platform, which is why we ask you to make a profile by creating a Woov account. You may choose not to create an account in which case you can still use some of the features that are not related to social interaction.

To create a Woov account, you will be given the option to sign in with your Facebook account, Apple Sign-in or to create a Woov account with your e-mail address or telephone number. When doing so, you authorize us to access and store personal details like your name / alias, email address, phone number, Country of Residence and date of birth.

We may also ask you to provide us with some additional information that will be publicly visible on our services, such as a profile picture, your hometown and a tagline. If you chat with other Woov users, you provide us the content of your chats, and if you contact us with a customer service or other inquiry, you provide us with the content of that communication. Your group and private chat-conversations are strictly confidential and are only processed by us in order to give you access to your chat-history.

If you choose to make a purchase via our Services we require you to provide your payment information. We will never store any of your payment information without asking your explicit consent. When you make a payment we store (non-personal) information about the transaction like date, price and country code and link this to your account - as well as your email address where you prefer to receive the order confirmation.

Information we collect when you use our Services

When you use our Services, we collect information about which of those services you've used and how you've used them. We might know, for instance, that you visited a particular Event, joined a number of groups and / or actively took part in one of our many communities. The types of information that we might collect when you use our services are:

Information we collect from Third Parties

If another user uploads their contact list, we may combine information from that user's contact list with other your information to determine whether you already know each other. This information will be used to create friend suggestions at that moment and will never be stored by Woov.

How will we use your information

In order to provide you with the best live music event experience, we may use information that we collect about you to:

How long do we retain your information

We shall store your personal data as long as your account is active. You can always de-activate your account, after which your personal data will be deleted - as a rule within 30 calendar days. If you want your personal data deleted on a shorter notice, please send us an email via Please note that we reserve the right to store data regarding your use of our Services when they are irreversibly anonymized.

How we protect your information

We work hard to protect your personal data from unauthorized or unlawful access, alteration, disclosure, use or destruction. That way, unauthorized persons do not have access to your data. We take the following measures to protect your personal data:

How we share information

We may share your information about you in a number of ways.

With other Woov Users

Your profile will be visible to other registered users of our Services. This includes the following information:

If you have given us permission to share your location with specific users or groups, we use your geolocation to inform them where you are on the event map. You are always able to decide and select for yourself which users and/or groups you want to share your location with.

When you send chat messages to other users who are in the same group as you, they will be able to see the content of these messages.

When you send chat messages, pictures and/or videos to the community, all Woov users will be able to see this content.

Please be aware that other users are always able to take screenshots or make a recording of your Profile, locations and/or chats.

With Third Parties

Woov can share generic aggregated data with our business partners, trusted affiliates and advertisers - which will in general be companies active in the music scene. NB: These data will be presented in reports and consist out of aggregated and irreversibly anonymized and do not contain any of your personal data.

Secondly, we may share your data with third parties when we reasonably believe that disclosing the information is needed to:

Finally, we may share your data with third parties as part of a merger or acquisition. If Woov Holding BV gets involved in a merger, asset sale, stock sale, share sale, financing, liquidation or bankruptcy, or acquisition of all or some portion of our business to another company, we may share your information with that company before and after the transaction closes.

With Data Processors

We may share your personal data with companies that process data as a service to Woov. In a data processing agreement, we shall agree with those parties that they shall use your data carefully and they shall only receive the data that is relevant for their services. These parties use your data in accordance with our instructions and not for their own purposes. These parties are "processors" within the meaning of the Relevant Legislation. In the following table we have listed these Processing parties, and explain to you - in their words - what data is processed, why and where. We take care to keep this table up to date, however if you find any inconsistencies please let us know via

CompanyFunctionalityWhat dataWhyCountry / Transfer mechanism
Amazon Web Services IncServers
  • All user data
Storage of dataIreland / GDPR
Mapbox IncMaps
  • Anonymized location and usage data
Whenever your application causes the user's location to be gathered it is sent to Mapbox. Users can opt-out of this individually through Settings.U.S.A. / Standard Contractual Clauses for Data Transfer

Google LLC

Firebase Cloud Messaging
  • Instance IDs
Firebase Cloud Messaging uses Instance IDs to determine which devices to deliver messages to.U.S.A. / Standard Contractual Clauses for Data Transfer
Firebase Realtime Database
  • IP addresses
  • User agents
Realtime Database uses IP addresses and user agents to enable the profiler tool, which helps Firebase customers understand usage trends and platform breakdowns.U.S.A. / Standard Contractual Clauses for Data Transfer
Google Analytics for Firebase
  • Mobile ad IDs
  • IDFVs/Android IDs
  • Instance IDs
  • Analytics
  • App Instance Ids
Google Analytics uses the data to provide analytics and attribution information. The precise information collected can vary by the device and environment.U.S.A. / Standard Contractual Clauses for Data Transfer

Other considerations


You may find third party, advertising or other content on our Services that link to other websites. We do not control the content on these websites and are not responsible for the content or the privacy protection of these websites. We advise you to read the privacy policies of those websites.

Modifications to this privacy policy

We may update our privacy policy from time to time. When we change this privacy policy in a significant way, we will post a notification on our Services along with a link to the updated privacy policy. If you are not registered as user we advise you to visit the Website and this policy regularly.

Are you under the age of sixteen?

Although our Services are general audience Service, we restrict the use of our service to individuals age 16 and above. We do not knowingly collect, maintain, or use personal information from children under the age of 16.

Your rights

We consider the data we collect to be personal. Therefore, you have the following rights:

You can exercise these rights by sending an email to, to which we will respond in less than 30 days. Should you have further questions regarding this privacy policy, please contact us via the information below.

Contact information

Data Protection Officer

Woov BV
Overhoeksplein 31
The Netherlands